Gorgias AI — Automate Gorgias with Runner
Stay ahead of the support queue and the tickets that actually matter.
Runner uses Gorgias through its official MCP server for the support queue: tickets with their full conversations, customer lookups, and approval-gated status updates and replies.
What Runner does in Gorgias
- Pull a ticket with its full message thread in one call.
- Look up customers and their details across channels.
- Update ticket status or assignee, and reply with your approval.
Example asks
Catch up on the queue
Summarize the newest tickets and pull the full thread on anything urgent.
The support queue becomes part of the operating context without manual dashboard checks.
Check ticket status
Check ticket 4231 — has the customer replied since our last message?
Critical tickets surface in the workflow instead of hiding in the helpdesk queue.
Draft a reply for approval
Reply to ticket 4231 letting the customer know the replacement shipped.
The reply stages as an approval card and sends only after you approve it.